Terms and Conditions

Website «FAST DOCTORS»
Domain: FASTDOCTORS.com
Version: 1.0 | Date: 16/06/2026 | Last updated: 16/06/2026

Art. 1 – Definitions

For the purposes of these General Terms and Conditions of Use («GTC»), the following terms shall have the meaning set out below:

«Website»: the institutional website «FAST DOCTORS», accessible at FASTDOCTORS.com, owned by the Manager.

«Manager» or «Controller»: Romeo24 International s.r.l., registered office in Cividale del Friuli (UD), Via Borgo San Pietro 82 – 33042, VAT no. 03213230307, registered in the Companies Register REA UD-380742, PEC: romeointernationalsrl@pec.it, e-mail: info@fastdoctors.com, tel.: +39 3784166822.

The Manager is a provider of information society services pursuant to Legislative Decree 70/2003 and is the same subject acting as Controller of the App.

«App»: the mobile application «FAST DOCTORS», a mediation platform for healthcare services, governed by separate General Terms and Conditions of Service («GCS»).

«User»: any person who accesses, consults or otherwise uses the Website.

«Content»: all texts, images, graphics, videos, logos, trademarks, distinctive signs and any other material present on the Website.

Art. 2 – Subject matter, informational nature of the Website and relationship with the App

2.1. These GTC exclusively govern the methods of access and use of the Website as an institutional communication tool of the Manager.

2.2. The Website is purely informational and educational in nature. It presents the Manager and the App, illustrates the features and operating methods of the App, provides links for the relevant download and supplies contact details for communications.

2.3. No contract for the supply of goods or services is concluded on the Website, nor are any bookings or payments for services made. The Website does not constitute an online marketplace pursuant to art. 18, para. 1, letter n-ter), and art. 45, para. 1, letter q-ter, of the Consumer Code.

2.4. The mediation service for access to healthcare services is provided exclusively through the App and is governed exclusively by the relevant General Terms and Conditions of Service, which can be consulted and accepted within the App, to which full reference is made. In the event of any discrepancy between these GTC and the App’s GCS regarding the mediation service, the App’s GCS shall prevail.

2.5. The Manager acts as a technological intermediary. The Manager does not provide healthcare services, is not a healthcare facility pursuant to art. 8-ter of Legislative Decree 502/1992 and does not exercise any clinical, diagnostic or therapeutic control.

2.6. The Website is available in English, Italian, German, Spanish and French. In the event of any discrepancy between the language versions, the Italian text shall prevail.

Art. 3 – Identification of the Manager (legal notices)

3.1. Pursuant to art. 7 of Legislative Decree 70/2003, the identifying information of the Manager — name, registered office, VAT number and tax code, details of registration in the Companies Register and REA number, PEC, e-mail address and telephone number — are those indicated in art. 1 of these GTC, to which reference is made.

3.2. For any communication relating to the Website, the User may use the contact details referred to in art. 1.

Art. 4 – Acceptance of the GTC

4.1. Access to and use of the Website implies full knowledge and acceptance of these GTC in the version published from time to time.

4.2. Users who do not wish to accept the GTC are invited to refrain from using the Website.

4.3. These GTC refer solely to the use of the Website and do not replace or modify the App’s GCS, which the User accepts separately, in accordance with the methods set out therein, at the time of registration and use of the App.

Art. 5 – Methods of access and rules of use

5.1. The Website is accessible free of charge. The Manager does not guarantee that the Website will be accessible on a continuous and uninterrupted basis and reserves the right to suspend or limit access for technical, maintenance or security reasons.

5.2. The User undertakes to use the Website in accordance with the law, these GTC, good faith and fairness. In particular, the User is prohibited from:

• using the Website for unlawful purposes or purposes otherwise prohibited by these GTC;
• introducing viruses or other codes, files or programs capable of interrupting, damaging or limiting the functioning of the Website or other Users’ devices;
• carrying out unauthorised mass or systematic extraction of Content (so-called scraping, harvesting, data mining);
• decompiling, disassembling or reverse engineering the Website or its components, except where permitted by law;
• compromising the security of the Website or attempting to access non-public areas or resources.

Art. 6 – Informational nature of Content and exclusion of medical advice

6.1. The Content published on the Website is purely informational, educational and aimed at presenting the services provided through the App.

6.2. The Content does not in any case constitute advice, opinion, diagnosis, prescription or indication of a medical or healthcare nature, nor is it capable of establishing any treatment relationship. It does not replace consultation, assessment or treatment by a qualified healthcare professional.

6.3. For any health-related needs, the User must consult a doctor or other qualified healthcare professional, including through the App. In the event of a health emergency or urgent situation, the User must contact the relevant emergency services.

6.4. The Manager endeavours to ensure that the Content is accurate and up to date, but does not guarantee the completeness, accuracy or currency of the general information published on the Website.

Art. 7 – Intellectual property and trademarks

7.1. The Website, its code, structure, design, Content, trademarks, logos and distinctive signs are the property of the Manager or its licensors and are protected by copyright and industrial property law.

7.2. The User is granted a personal, non-exclusive, non-transferable and revocable licence, limited to consulting the Website for personal and non-commercial purposes. Any reproduction, distribution, public communication, modification or extraction of the Content, even in part, is prohibited without the prior written consent of the Manager, except for uses permitted by law.

7.3. The trademark «FAST DOCTORS» and the related distinctive signs [are registered trademarks owned by the Manager / are trademarks owned by the Manager pending registration]. Any unauthorised use is prohibited.

7.4. Decompiling, disassembling or reverse engineering the Website is prohibited, except where expressly permitted by law (art. 64-quater Law 633/1941).

Art. 8 – Hyperlinks

8.1. The Website may contain hyperlinks to third-party websites, applications or resources, including links to digital stores (Apple App Store and Google Play Store) for downloading the App.

8.2. Such links are provided solely for the User’s convenience. The Manager does not exercise any control over third-party websites and resources and is not responsible for their content, availability or their processing of personal data, which remains governed by the respective terms and policies.

8.3. Any insertion by third parties of links to the Website does not imply any form of approval, affiliation or collaboration with the Manager, and is permitted provided it does not cause prejudice to the Manager or mislead users.

Art. 9 – Limitation of liability

9.1. The Manager endeavours to ensure the correct functioning of the Website and the accuracy of the Content, but does not guarantee that the Website will be free from errors or interruptions, nor its continuous availability.

9.2. To the extent permitted by law, the Manager shall not be liable for damages arising from the temporary unavailability of the Website, maintenance work, technical malfunctions not attributable to the Manager or force majeure events.

Art. 10 – Personal data protection and cookies

10.1. The processing of Users’ personal data carried out through the Website is governed by the Privacy Policy issued pursuant to arts. 13 and 14 of Regulation (EU) 2016/679 (GDPR), available at https://fastdoctors.com/privacy-policy/

10.2. The Website uses cookies and other tracking tools as described in the Cookie Policy, available at https://fastdoctors.com/cookie-policy/. Cookies other than technical cookies are installed only with the User’s free, specific and granular consent, collected through a banner compliant with the Guidelines of the Italian Data Protection Authority of 10 June 2021.

10.3. The Privacy Policy and the Cookie Policy are documents separate from these GTC and are incorporated herein by reference.

Art. 11 – Amendments to the GTC

11.1. The Manager reserves the right to amend these GTC at any time, including to adapt them to new regulatory, technical or organisational requirements.

11.2. Amendments take effect from the moment of their publication on the Website. Users are invited to periodically consult the current version of the GTC, identified by the last update date indicated at the top of the document.

11.3. Continued use of the Website following publication of any amendments constitutes acceptance of the amended GTC.

Art. 12 – Governing law and jurisdiction

12.1. These GTC are governed by Italian law.

12.2. For any dispute relating to the use of the Website brought by or against a User qualifying as a consumer, the mandatory jurisdiction of the place of residence or elected domicile of the consumer shall apply, pursuant to art. 66-bis of the Consumer Code.

Art. 13 – Final provisions

13.1. Any nullity, invalidity or ineffectiveness of a clause of these GTC shall not affect the validity of the remaining provisions.

13.2. Failure to exercise or delay in exercising a right by the Manager shall not constitute a waiver of that right.

13.3. For any communication relating to these GTC, the User may use the contact details referred to in art. 3.